Shipping policy
Maison Lausanne Shipping Policy
Thank you for shopping with Maison Lausanne.
Order Processing
Orders are typically processed within 1 to 3 business days, excluding weekends and holidays.
During high-volume periods, processing times may be slightly delayed.
Shipping Times
Estimated delivery times may vary depending on your location and the shipping carrier.
Typical delivery estimates:
- United States: 5 to 12 business days
- International orders: 7 to 20 business days, depending on the destination and customs processing
These are estimated delivery times and are not guaranteed.
Under the FTC Mail, Internet, or Telephone Order Rule, sellers must have a reasonable basis for advertised shipping times, and if an order cannot be shipped within the promised timeframe, the customer must be notified and offered options such as consenting to the delay or receiving a refund.
Shipping Rates
Shipping rates are calculated and displayed at checkout, unless otherwise stated.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order has shipped, you may receive a tracking number by email.
Please allow some time for tracking information to update after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Maison Lausanne is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at hello@maisonlausanne.com.
Lost, Stolen, or Delayed Packages
Maison Lausanne is not responsible for packages lost, stolen, or delayed by the shipping carrier after the order has been shipped.
If your package is marked as delivered but you have not received it, please contact the shipping carrier directly. You may also contact us and we will do our best to assist you.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, and other fees may apply. These charges are the responsibility of the customer.
Maison Lausanne is not responsible for delays caused by customs.
Contact
For shipping questions, contact us at:
Maison Lausanne
Email: hello@maisonlausanne.com